Customer Testimonials & Reviews - Tennessee Auto Insurance Agency

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Isabel was great. Fast and efficient.

Biankiz V., Murfreesboro, TN

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I usually don’t write reviews but my experience with Isabel was so great I had to let other people seeking a great car insurance company know! I let my coverage lapse & when I called & was trying to pay my car insurance again she informed me I’d have to re-evaluate for a new quote. 2 years ago I was in a wreck that I was not at fault in but for some reason in the file it said I was at fault even though indeed I was NOT & that when renewed my monthly cost go up nearly $50-$60! I was confused but Isabel politely explained to me if I got my police report it could go back down. I was worried all the information I gave to her for the new quote would be deleted but she saved it in for me & reassured me that if I called & asked for her the next day with the police report, that it would decrease back down to what I was originally paying monthly. ... She texted me that morning & we were able to get my contract back going at my usual cost & she also let me know if I stopped lapsing for 6 months then my monthly cost could go down! I’ve been with them for years and never knew that so I’m happy she informed me! Not only was Isabel very pleasant & polite but she also texted me for updates on our email problems & stayed on the phone for a long 30 minutes to make sure I could get my coverage back! She thanked me for my patience but really I should be thanking her bearing through the troubles & correcting them! She also asked if I wanted my ID cards emailed separately even though they were in my contract to make it easier for me to prevent all of the page scrolling. Isabella was very patient & so amazing! This company has a great employee that goes above & beyond for their customers!

Kiara U., Murfreesboro, TN

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When I needed things changed on my policy and had questions, Isabela took the time to work with me and kept communicating with me as a friend and not just a customer.

Leelani H., Murfreesboro, TN

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Daniel is super friendly and helpful! I would definitely recommend him for any of your insurance needs!

Taylor D., Murfreesboro, TN

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Daniel is awesome! Definitely go see him for your insurance needs!

Sari H., Murfreesboro, TN

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Ashley is the greatest ever! She was so knowledgeable and very quick in helping me find the best rate that worked for me. I would give her a 10 star rating if it was available. I will definitely be recommending her to my family and friends!

Chris L., Murfreesboro, TN

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They are always great at helping out!

Tiffany S., Murfreesboro, TN

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I really appreciate Isabel being very attentive and helpful. I appreciate such great service thank you guys for all you hard work!

Tanika P., Murfreesboro, TN

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Daniel gave excellent customer service!! Top notch company!!!

Chad M., Murfreesboro, TN

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Speedy service. Daniel is great guy.

Abdel T., Murfreesboro, TN

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Daniel is great… highly recommended!

Global Shine, Murfreesboro, TN

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Ashley is great. She was so helpful. She notarized all my necessary paperwork with no issues at all!

Weslee E., Murfreesboro, TN

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Great people to work with good insurance at low prices

Paul B., Murfreesboro, TN

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Isabel was very knowledgeable and helpful with my search for car insurance. Very friendly and quick. I recommend!

Breiana, Murfreesboro, TN

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I was looking good car insurance for my new vehicle and other vehicle. Alecia was such a sweetheart & great help. I was only looking to quote but she was so helpful I decided to drop the company I was with & go with what she provided especially after she broke down everything that came with the insurance (I wasn't getting that where I was previously at). I felt at ease with the process & she made it easy. I would recommend her to anyone looking for great customer service and professionalism. Thank you Alecia.

Tanay M., Murfreesboro, TN

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Alecia at TN Auto Insurance is hands down the most helpful agent I have ever worked with. It is so important to me to work with companies that I can pick up the phone and call and ask for someone I know. Alecia is always so pleasant and never acts like I am a burden with my many questions! If you are looking for a local company for auto insurance I highly recommend TN Auto and be sure to ask for Alecia! You will not be disappointed by her attention to detail, knowledge and kindness.

Heather S., Murfreesboro, TN

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Super professional and friendly! Call and ask for Alecia!

Taylor B., Murfreesboro, TN

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I was able to save money on my car insurance with Tennessee Auto Insurance Agency. I spoke to Isabel and she was very helpful getting me set up with the right coverages.

Chelsea, Murfreesboro, TN

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Very good answers [to] my questions, and very polite. Isabel was so nice, so I'm giving a 10! TY.

Candice F., Murfreesboro, TN

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Alecia was a great representative and she gave me the cheapest quote!!

Ralonda P., Murfreesboro, TN

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It was nice to have my car insured with Claudia, she was very patient and very kind at all times.

Maria P., Murfreesboro, TN

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Claudia helped me with my car insurance, she gave me a very good price and excellent service, 100% recommended!!

Franky J. S. F., Murfreesboro, TN

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I talk to Claudia and she helped my mom to get insurance and she was really nice.

Veronica S., Murfreesboro, TN

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Best insurance I’ve had by far and it’s affordable! Alecia is amazing, always a pleasure and very helpful!

Breanna T., Murfreesboro, TN

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Claudia helped me get my insurance, she gave me the best price and very good service.

Fernando R., Murfreesboro, TN

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Alecia Colwell did an excellent job in getting me set up! Was helpful, informative and went above average in helping me get started.

Matt C., Murfreesboro, TN

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Alecia was very helpful and her customer service was the absolute best!!! She was very polite, helpful and made this process as easy as it could be!!! I recommend Alecia and this company to anyone looking for insurance in our area.

Amanda C., Murfreesboro, TN

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Initially signing up for automatic withdrawel as a new client, Alicea helped me accurately work through the process in moments. I also had a question about the different names all used for my policy and she quickly explained it in a way I was able to understand and fill assured. This gave me everything I needed to feel secure with Tennessee Auto Insurance Agency as the policy holder for my auto insurance. Great job Alecia.

Michael T., Murfreesboro, TN

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Alecia was absolutely amazing! I came in looking for insurance not knowing what to expect & she answered all my questions and even helped me with everything I needed to get my license back!

Macey S., Murfreesboro, TN

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After spending all day long calling and receiving numerous calls with quotes. I called this wonderful office and spoke with Alecia and within 5 minutes she had fully listened to everything I was looking for and found the perfect policy and ended the headache!! Totally worth, it she made the day!

Brand G., Murfreesboro, TN

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Claudia de-stressed me and was quick with pulling up quotes for different insurance plans! $40 was shaved off my monthly insurance payment by switching. Definitely recommend.

Attense C., Murfreesboro, TN

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Alecia was very helpful in every aspect! Will definitely recommend! Thanks Again!

J B., Murfreesboro, TN

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Thank you so much Alecia for all of you help!! You were so quick and took care of me with changing out a vehicle on my policy. Anyone that needs help, please ask for her!!

Stephanie S., Murfreesboro, TN

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Ashley Lowe has been a long time Management for almost 15 years and I have referred other customers to the office.

Marc B., Murfreesboro, TN

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Claudia gave me excellent service, very effective and very cordial.

Rodrigo G., Murfreesboro, TN

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This was the best experience! Frances Vincent was the absolute best! She was always there to answer and quote me with the cheapest rate possible, even when I was indecisive or didn’t have the money. Furthermore we finally got it taken care of, thank you so much for your help!

Brittany P., Murfreesboro, TN

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Francis was very polite and helped me to find the best rate. I would highly recommend anyone looking for insurance to go with Francis at Tennessee Auto Insurance!!

Bryan K., Murfreesboro, TN

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Very good service ???? thank you very much.

Jaciel B., Murfreesboro, TN

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I have been with Tennessee Auto Insurance Agency for a little over a year. They have always been extremely communicative. Today, Francis Vincent helped me by finding a policy that was almost $100 cheaper than my previous policy. She explained the policy thoroughly, and walked me through the coverage which was actually better than my previous policy.

Victoria B., Murfreesboro, TN

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Ashley was very responsive and patient while handling my quote. She was able to get a great rate on my auto policy! So glad I chose Tennessee Auto Insurance!

Rosa L., Murfreesboro, TN

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Frances was great. Great price and explained everything thoroughly!! Highly recommend Frances Vincent.

Chad G., Murfreesboro, TN

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Called today for a quote for new coverage and spoke with Alicia. Before you knew it I was in the office for my new coverage! So friendly and knowledgeable. I look forward to working with them for my coverage on my car.

Sherry B., Murfreesboro, TN

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Alecia the most helpful kind and was patient.

Chundley M., Murfreesboro, TN

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Claudia is an excellent agent, she gave me the best information and helped me with the answers I made!

Roxana S., Murfreesboro, TN

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Claudia helped me get insurance. She was very nice and professional.

Hailey H., Murfreesboro, TN

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Alecia was my agent and she was so helpful and nice.

Penny D., Murfreesboro, TN

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I came in today in need of switching insurance companies and was completely stressed about it. Alecia was here and helped me with everything. She was amazing and the sweetest. Thank you so much!!!!!

Amanda A., Murfreesboro, TN

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I have used Tennessee auto insurance for many years. I have never had a problem with anyone that works there and Claudia was especially helpful today when I had to add another automobile to my policy.

Rose S., Murfreesboro, TN

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Ashley @ Tennessee Auto Insurance Agency was super nice and helping us with everything and was really patient.

Stephanie V., Murfreesboro, TN

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Claudia was the agent that help me and she was the best. Great Customer service.

Zuly C., Murfreesboro, TN

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Frances Vincent was awesome at assisting me with getting insurance and explaining my coverage!

Chris L., Murfreesboro, TN

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Francis Vincent at Tennessee Auto Insurance Agency is by far the most efficient, professional, courteous, knowledgeable, & superb customer service who I appreciate very much. I've had other major car insurance providers before but nothing compares to them for value, responsiveness, and attentiveness.

Michael T., Murfreesboro, TN

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Alicia was great she was very professional got me exactly what I asked for. The whole experience made me feel like I was priority great communication would highly recommend to anyone bless.

Carlos M., Murfreesboro, TN

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She was extremely helpful and very easy to work with!

Darion S., Murfreesboro, TN

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Alecia Colwell was the agent that attended to me and she was amazing. I was going through so much and had to do a lot of back and forth but she made sure everything was a success despite how complex my situation was. In addition, everyone in the office was very polite, helpful and friendly.

Abigail K., Murfreesboro, TN

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Alicia helped me get my license and was very helpful.

Jermane C., Murfreesboro, TN

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Was looking for a affordable motorcycle insurance policy! Ashley was such a great and professional help! Thank y’all!

Andy C., Murfreesboro, TN

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Frances assisted me with finding the cheapest but Most coverage policy for me on December 7, 2021 when I purchased my new vehicle from stargate auto. She was able to excel and deliver in such a timely manner to get me on out of the door!!! Her Price was the lowest Full Coverage rate I was offered that day so Thanks for Everything Ms. Frances!

Keedra B., Murfreesboro, TN

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Alecia was very helpful i really appreciated how she was patient with me and answer every question I had great job hopefully she's the employee of the month cuz she deserves it thanks again.

Glenn Family, Murfreesboro, TN

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Ashley!! Was amazing! She took her time went above and beyond and when no one else could write a policy for me she made ire happen! Definitely found my new agent.

Carolyn T., Murfreesboro, TN

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Francis at the Smyrna location has been helping me since I have had insurance through AIA. She is the best and she gets the job done! She goes above and beyond her job and I really appreciate it.

Rachel B., Smyrna, TN

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Love it, they work for you.

Dell L., Murfreesboro, TN

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Claudia was very kind and professional she helped me solve everything I needed 100% recommended!

Maria D. L. R., Murfreesboro, TN

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Francis was very professional and helpful. Thank you!

Amber A., Murfreesboro, TN

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Ashley is so amazing! She explained the best coverage and went above and beyond. Best experience I’ve ever had getting car insurance!!

Rochael A., Murfreesboro, TN

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My representative miss Alicia she was great and helped me find the best insurance for me.

Sha D., Murfreesboro, TN

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Ashley was very welcoming kind and fun to talk to while getting insurance with is normally such a boring experience but she really made me enjoy it.

Kain W., Murfreesboro, TN

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Ashley was amazing and I can say enough about how helpful she was. First insurance company on my list! And I hope we continue a long business relationship! Thank you!

Joanis S., Murfreesboro, TN

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Alecia is always respectful and very professional and does whatever she can to get the best price for me!

Adrianne L., Murfreesboro, TN

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Extremely satisfied. Frances Vincent made the entire process from start to finish seamless and pleasant. Highly recommend!!

Angela S., Murfreesboro, TN

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Frances Vincent is always courteous and professional and willing to help with anything I need for my insurance.

Robert M., Murfreesboro, TN

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Frances was very helpful and gave me very useful advice she was very easy to talk to on the phone :)

Paige H., Murfreesboro, TN

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Thanks Frances for helping me this week!

Tommy G., Murfreesboro, TN

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Frances was great at explaining my options for the coverage at a price I could afford. I highly recommend Frances Vincent if you need help with your insurance!

Melissa B., Murfreesboro, TN

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Alecia was absolutely helpful on getting the information that my loan company needed. Plus I want to let everyone know that this company has the best rates I’ve ever experienced. The staff are go-getters and they make sure you are taken care of. I highly recommend this company to anyone, insurance can be expensive and also can be fraudulent and unfair. This company makes sure you get the best rate possible. I feel like other big-name companies are major rip offs. Coming from me as a very critical person, I give this company a high positive rating. Thank you for representing me!

Kurt L., Murfreesboro, TN

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TN auto insurance Agency has always been awesome about finding me the best , low cost auto insurance especially since my record isn’t the greatest . Francis was super helpful & got me a good rate with a great company . I’ve very happy with my experience with them & especially her!

Summer L., Murfreesboro, TN

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Better rates. Better care. Better Business. Go with the name you can trust with professional services for all of your insurance needs. Thank you Alecia and team!

Christopher B., Murfreesboro, TN

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I needed new cards and some information updated and Alecia was very helpful. I appreciated her taking care of it quickly. Every time I go in to pay my bill all the girls are very polite and helpful!

Donald G., Murfreesboro, TN

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I have been working with Tn Auto Insurance Agency since the reinstatement of my license over 7 or so years ago! Alecia was so thorough and extremely helpful getting my policy restarted today with an even better coverage than prior! They have all always been AWESOME and very helpful! I even received a call out of the blue a couple months ago and the policy I had for some time was missing an important section that I was unaware of but they noticed it and gave me a call right away! They always look to find the best and most affordable plan for your needs and can also do EVERYTHING over the phone!! Huge time saver and less exposure to anything that might be going around. ; ) Thanks so much!!

Shea H., Murfreesboro, TN

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Ashley was so nice and very helpful reasonable prices also thanks

Jaleesa H., Murfreesboro, TN

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I've been extremely impressed with the quick response time and overall helpfulness and of these agents. They are thorough, kind and informed. Thank you Brianna for helping me out!

Isabel G., Smyrna, TN

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Tennessee Auto has been a very affordable insurance company for my husband and myself. Every time I have spoken with them for assistance, they have always been very pleasant, patient, and hospitable. I really thank Alecia for her help and courtesy today! I highly recommend this company!

Julie I.

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Brianna was incredible! She helped me get the insurance I needed in just minutes and at a super affordable price. Very satisfied!

Sofia E., Smyrna, TN

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I spoke with Alicia today and she was one of the kindest agents I have ever spoken with. This company is literally saving me $70 a month on insurance because Geico does not recognize my good driving record or loyalty. Don’t settle for the larger companies out there! You will be pleasantly surprised by this one!!

Yvonne G., Murfreesboro, TN

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This a place is amazing!!!! The most helpful respectful and nice staff ever!. Also, They have good prices better than any average insurance company. I strongly recommend this place... go check them out!

Lee T., Murfreesboro, TN

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I have shopped many different companies and AIA is by far the cheapest price I have found. They are always so nice when I go in. I recommend them to all my friends!

Sami A., Murfreesboro, TN

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Brandi Twaddle was a true God sent blessing to me! Her customer care and professionalism were top notch. If there was an Oscar that could be awarded, she’d definitely get one for outstanding performance by an insurance agent! 5 Stars!

Kenishu T., Smyrna, TN

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Tennessee Auto Insurance Agency has been so helpful with getting me the lowest rates on car insurance. Alecia has been so helpful crunching all of the numbers to get us a low monthly payment! I love the fact that they are open on Saturdays, too! So glad we found them!

Nicole M., Murfreesboro, TN

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Office very friendly and helpful with fast and cheapest tates.

Michelle G., Smyrna, TN

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This particular insurance company were very friendly and eager to help me solve my problems. I had no problems or withholds in the process and was able to get out in a timely manner. I highly recommend this insurance company to those individuals.

Jessie R.

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Daniela shopped me around and got me a fantastic deal on full coverage for my vehicle. She was super nice and friendly. She explained all the details of my policy in full, can't beat that customer service. THANKS!!!

Alan R.

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If you are looking for great insurance, please check this place out. We walked in and they had us in and out with coverage within 15 minutes. Brandi was amazing and she explained everything to us to were we could understand it.

Mrs. Barrett

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If you are having trouble getting Insurance, please go see Brandi. She is amazing and will work hard to find you the best deal. No where else would insure me but they would and I can't tell them "Thank You" enough!

Renee T.

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Francis and the staff made it very easy and reasonable to do business. Nice staff that will go out the way to get you covered for cheapest rates available.

Michelle G., Smyrna, TN

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I contacted this insurance agency because I could not find anyone to insure me at a reasonable price. I worked with Frances and she explained all my coverage options and priced them so that I could decide what was best for my budget. Not only did I save from what I expected to pay; but I have more coverage than I did with my prior insurance company. I highly recommend Frances to anyone shopping for insurance. Thank you!

Ben R.

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I have had liability insurance now for almost two months. Tennessee auto insurance gave me the lowest quote of insurance in town . Yesterday I broke down needing a tow truck and within 15 mins I had the tow company on the phone and on the way to me . All of it was covered through insurance. Also the every employee there is the nicest people around and each and everyone has helped me in there own way . They also went and reinstated my license for me , super easy and well worth the money. Five stars all the way!!!

Wesley W.

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If you are looking for quick friendly service come to Tennessee Auto Insurance. All the ladies in the office are so nice and professional. They know you by name and are ready to help you the second you walk through the door!

Jeremy V.

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This is the best insurance company in Tennessee by far in every way... They help in every way possible. They have the best customer service and rates that I've seen in the entire middle Tennessee area!!!

James V.

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I was very impressed with the efficient customer service and engagement as soon as I walked in. Allison was a big help to me so I highly recommend this place.

CB Rambo 64

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Got my drivers license reinstated in the Murfreesboro location. I called and spoke with a lady in Smyrna and she had everything ready to go in Murfreesboro when I arrived. The team work in the office was great. They were all pleasant to work with. If you need insurance go to either office.

Ladante C.

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Brandi is amazing I called up and talked to her about my auto insurance. She was extremely knowledgeable and helpful. Got me setup and going in no time. Definitely recommend her Just call and ask for Brandi. You wont regret it.

Kevin K.

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Called today about switching auto insurance companies, asked about both full cover and liability Ashley was very helpful with everything. They are the cheapest place I have called all morning to see about coverage even cheaper then the auto insurance company I have now. I told her I will see her on the 27th of Nov or 3rd of Dec to get everything started for full coverage. Respectful lady and great customer service. Definitely getting 5 stars star me and will start referring people. Thank you for everything Ms. Ashley!

Melissa F

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